The NYT published this interesting article, "Why Waiting in Line is Torture", and it touches on the psychology of queuing, which is one fundamental aspect of my project.
It's a really good read, and I highly recommend it for its insightful commentary about people's perceptions of time, how unoccupied time is longer than occupied time (hence, those trashy magazines and snacks welcoming everyone towards the checkout lane), how uncertainty heightens the stress of waiting in line, etc.
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