No more obnoxious scanner beeps, anyone?
Speaking of RFID in retail, check out this concept video from IBM...
So, aside from what that means to the "cashier" (foreshadowing a door-to-door salesman demise?)
I don't think stores will go the complete human-less route without compensating for it somewhere else.
Because as much as we all love self-automated activities, we still all crave a little human contact in some way or form. Facebook is a perfect example. One word: Social currency.
And that's what interests me.
How will companies continue to creatively infuse more connection to their shoppers, their customers, and still keep the experience personal?
How will supermarkets, that embrace this technology, will revolutionize customer service or customer contact without jeopardizing the integrity of that human-aspect.
Food for thought...
Yum.
No comments:
Post a Comment